To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
Rich B. - Rochester, MI
While on a trip from Elizabethtown back to Michigan my engine starting making a terrible noise. I started looking for nearby repair facilities and came across Barrett's. After getting towed there, met with Ken the owner. He quickly diagnosed the problem and within a couple hours I was back on my way home.
I can't say enough about how well I was treated and how honest and friendly Ken was. If I lived in the area it would be no doubt who my mechanic would be.